No Refunds/Exchanges! All Sales Are Final.
Please be sure to read the item description and view our size chart, as all items come just as described and pictured. However, customers can still request for an exchange at our discretion. If an order cancellation is necessary, a request must be approved before any order can be cancelled.
- Any merchandise marked "Sale" are final sale, no exceptions!
- We reserve the right to refuse any exchange that does not meet our requirements including any signs of being worn.
- Approved exchanges for store credit will incur a 15-20% restocking fee.
- Shipping fees are not refundable.
Claims for any damage must be made within 2 days upon receipt of merchandise and all items returned for credit must be in the original packaging with all parts included.
- Supermodel by Tigan LaShay diligently inspects all items before shipping; therefore, damaged merchandise is extremely unlikely. Any returned items will be inspected for signs of wear or smoke, and in the event that the item does not match the original condition, the buyer will not receive a store credit.
Price on this invoice does not included shipping and handling fees. Shipping and handling are non refundable. (Including but not limited to all refused and unaccepted packages.)
SHIPPING YOUR ITEM(S) BACK
Pack your merchandise securely in the original product packaging, if possible. Please note that all items must be returned in original condition (including all paperwork, parts & accessories) with tags attached.
Write “Reason for Return” on the back of your invoice.
Keep the return tracking number for your return package to monitor delivery status. We are not responsible for lost or stolen packages.
Please double check size and color of your clothes carefully before buying ( The specific size will be found on each product's purchasing page). All items come as pictured and described.
Orders will generally be shipped within two (2) - three (3) business days after receipt of full payment and depending on availability of goods. Orders will be shipped by the selected shipping method chosen at the time the order was placed, unless other arrangements have been made. When your order has been shipped, you will receive an email with tracking information. If your order is confirmed delivered and you did not receive it, you must contact your local post office. We do not issue refund for packages that shows that it has been delivered.
Pre-Order means that the product is not currently in stock and you must place your order as per normal if you'd like to secure your size/item before the item sells out.
The benefit of purchasing pre-drder items is that you will secure your size/item without risking the item becoming sold out shortly after we list it online.
Demand can be very high on certain items & frequently they can sell out completely via pre-order before they physically arrive in stock.
Please note that delays may occur and dates are not guaranteed especially during holidays.
Supermodel by Tigan LaShay is not held liable for any delays that may occur if you wish to pre-order an item.
You will proceed to the check out as usual & make full payment when making a pre-order.
Normally, we do not accept cancellation of pre-orders and they are final sale as they are ordered in specially for you. So please take extra care when placing your order.
Please note if you pre-order an item with other non-pre-order items this will delay your entire order. Please place your pre-order item separate to avoid any delays in non-pre-order items.
Please note we do not accept cancellations after your order has been shipped.
EXPRESS SHIPPING WILL PROCESS THE NEXT BUSINESS DAY
EXPRESS SHIPPING ORDERS PLACED ON THE WEEKENDS WILL PROCESS THE NEXT BUSINESS DAY!
Pre-orders do not qualify for express shipping!
To ensure that your package is properly delivered and you receive shipment within the time frame being published, please make sure your address is fully entered and correct.
In the case of entering an incorrect shipping address, please contact us within 24 hours of when the order was placed. We will do our best to fulfill you request and change the address. If we are unable to, we do not take responsibility for the incorrect information that was entered by the customer.
Shipping fees are non-refundable. If you refuse any shipments from Supermodel by Tigan LaShay, you will be held liable for the original shipping charges.
If your tracking information shows that your package was delivered and you have not received it. You must follow up with the United States Postal Service. Supermodel by Tigan LaShay is not responsible for package(s) that shows complete delivery.
All orders placed within the US, will be shipped via USPS.
Standard shipping can take 2-5 business days to arrive once shipped. This is just an estimate not a guarantee, and doesn't include weekends or holidays.
Once your order is shipped, it usually takes 6-10 business days to arrive in your country. In some instances, delivery may be delayed depending on your country's customs. We do not have any means to calculate the duration.
Supermodel by Tigan LaShay is not responsible for applicable customs fees, import duties, taxes, or any other charges. The customer is responsible for the charges, even if the shipment is refused upon delivery.
LOST or STOLEN PACKAGES
Supermodel by Tigan LaShay is not responsible for lost or stolen packages confirmed to be delivered for an address entered on an order. Upon inquiry, Supermodel by Tigan LaShay will confirm delivery to address provided, date of delivery, tracking information and shipping carrier information for the customer to investigate.